Sample Help Desk Cover Letter

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August 8, 2015

Ronald Miller
Super Phones
1900 Dial Drive
Somewhere, TX 55563

Dear Mr. Miller: 

I am writing you regarding the Help Desk Tier 2 Technician opening listed on your company’s website. As an experienced Help Desk Technician for over 7 years in the telecommunications industry, I have a very extensive background and feel that I would be a great addition to your company in this role.           

My most recent experience as a Tier 2 Technician with Smartphone America has encompassed all the requirements listed for this role. I have extensive experience with customer support by phone, live chat, and email while providing complex information in an easy to understand manner to end users. As you will see in my enclosed resume, I am very well versed in troubleshooting configuration issues, handling hardware and software fixes, and working cohesively with Tier 3 Technicians for escalated matters, as well as assisting Tier 1 overflow whenever needed. I also possess very strong Salesforce knowledge having utilized it for the past 7 years as a Tier 1 and Tier 2 Technician.         

I would be happy provide any additional information you may need regarding my experience and what I can bring to your company, and can be reached by phone or email above at any time to schedule a formal interview. Thank you in advance for your time and consideration.


Austin Johnson

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Job Descrpition & Responsibilities

The nature of working at a help desk makes it challenging due to the perceived immediate need of the people who call in. You will constantly be dealing with people who are frustrated and want answers. You will be an integral part of a company. Help desk agents usually work with a team, provide support to every aspect of a company, solve problems, improve efficiency, and work at a fast pace. This job is perfect if you like to think on your feet and enjoy doing different tasks every day. The average salary is around 37,000 dollars. With a well-written help desk cover letter, you can apply to jobs with a maximum salary of up to 49,000 dollars.

Required Knowledge, Skills, & Abilities

Help desk agents are typically required to have a Bachelor’s degree in a computer science field, though there are some internships and other positions that you may be able to attain while pursuing such a degree. A help desk agent will also need to possess strong written and verbal communication and customer service skills, a knowledge of computer hardware and software programs, and an understanding of wired and wireless networks. It’s always helpful to have professional industry certifications in addition to the required education to make your help desk cover letter and résumé stand out.

Writing a Help Desk Cover Letter

It’s important to include a cover letter when applying for any position, but it’s especially important to write a help desk cover letter to highlight what makes you unique and a valuable team member for the company. In your help desk cover letter, you should be sure to list your qualifications — especially if you hold any certifications above what are required.

Review help desk cover letters like the one below and model yours after the one that best showcases your abilities and excitement about the position.

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Create a Cover letter Like This

Kathy Webster 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: Dear Hiring Manager, Looking for an energetic Help Desk professional? Search no further, because I am ready for the job. With over nine years’ experience in technical support, I will step in and make an immediate contribution to Business Technology Solutions’ continued success. You are seeking someone who can answer a wide range of technical support questions on business workstations while maintaining first-rate service standards, and that is exactly what I am prepared to do. As a Help Desk Associate, I answer product questions, resolve use issues, and coordinate with other departments to ensure maximum customer satisfaction. In addition, I excel under pressure, am skilled at building rapport with both colleagues and customers, and proficiently handle complex technical issues. I look forward to meeting with you in person this week and discussing the details of this position. In the meantime, please find my resume attached. References are available upon request. Sincerely, Kathy Webster


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